At MedsBase, your satisfaction and trust are paramount to us. Understanding the unpredictable nature of international shipments, particularly when it comes to customs regulations and clearance, we have formulated a policy to ensure you get the best possible service.

1. One-time Free Re-shipment:

If, for any reason, your products don’t clear customs, we offer a one-time free re-shipment of the same products. This is our commitment to ensure you receive what you ordered, without any additional burden on your part. It’s important to note that this one-time free reshipment to the United States, Canada, and Australia applies only if the customer chooses the EMS or ITPS shipping option. This is because RMS parcels are not tracked once they arrive in these countries, so we cannot verify whether the shipment was delivered, lost, or seized.

2. Additional Address Recommendation:

To further increase the success rate of re-shipments, we recommend our valued customers provide an alternative or additional delivery address for the second shipment. This can mitigate potential issues faced during the first delivery attempt and enhance the likelihood of a successful delivery.

We at MedsBase are always striving to provide you with a seamless and efficient experience. Our Re-Shipment Assurance Policy is a testament to our dedication to your satisfaction. If you face any issues or have questions regarding this policy, please feel free to reach out to our customer support team.

3. Additional Forwarding Mailing Services:

For countries where there is a higher likelihood of customs seizing shipments for various reasons, we suggest additional mail forwarding service to ensure successful and secure delivery for your convenience.

SkyPax is a parcel forwarding service that provides you with a reliable UK address, specifically for situations where deliveries to your home country may face customs issues or other challenges. Here’s how it works:

  1. Create an Account: Simply visit SkyPax and sign up for an account.

  2. Receive a UK Address: Once registered, SkyPax will assign you a unique UK address and suite number. This address is linked to your profile and can be used as the shipping destination for your order.

  3. Share the Address with Us: Provide us with your SkyPax address and suite number, and we’ll reship your order there.

  4. SkyPax Forwards the Package to You: Once your package arrives at the SkyPax facility, you’ll need to log into your SkyPax account to manually select your preferred shipping method for forwarding to your home address. SkyPax does not automatically forward packages, so this manual step is essential.

We will also ensure that your package is labeled as health supplements or vitamins when sending to SkyPax, which should help avoid any customs issues.

This solution is especially beneficial for customers in countries where packages may be at higher risk of being delayed or confiscated by customs. By using SkyPax, your order is first shipped to the UK, and then forwarded to you from there, which significantly improves the chances of smooth and successful delivery.