At MedsBase, your satisfaction and trust are our top priorities. We recognize the uncertainties of international shipping, especially regarding customs regulations, and have developed comprehensive policies to deliver exceptional service.
Quick Navigation
1. Introduction
2. One-Time Free Re-shipment
3. Shipping Methods and Timelines
4. Mail Forwarding Solutions
5. Order Tracking
6. Alternate Address Suggestion
7. Expected Delivery
8. Payment Redirection Explained
1. Introduction
MedsBase is dedicated to providing a seamless purchasing experience. We’ve tailored our shipping policies to navigate international customs challenges and ensure timely delivery of your medications.
2. One-Time Free Re-shipment
If customs clearance fails, we’ll reship your order once at no cost. For European deliveries, we use Belgian Post (Bpost) 🇧🇪 for reliability.
Important for US, Canada, Australia & NZ customers: Free reshipment only applies when choosing EMS or ITPS shipping, as these provide full tracking. RMS parcels cannot be tracked upon arrival in these countries.
🔐 Privacy Assurance: Your personal data is used solely for shipping purposes and never shared.
3. Shipping Methods and Timelines
We ship globally from India via EMS and Registered Airmail:
Express Mail Service (EMS):
- Delivery: 7-12 business days (USA/UK/EU/AU/CA) or 14-30 days (worldwide)
- No signature required
- Tracking provided within 24-72 hours
Registered Airmail:
- Delivery: 10-18 business days (major countries) or 14-30 days (worldwide)
- Used for specific destinations/large orders
Customs Information:
99.5% of parcels clear customs smoothly within 1-2 days (occasionally up to 7 days). For delayed/lost shipments (over 2 weeks), we provide free reshipment. Bulk orders are split for easier clearance.
4. Mail Forwarding Solutions
SkyPax.com offers UK forwarding services for strict customs countries:
- Register for a UK address
- Ship to your SkyPax address
- Choose forwarding options
- Receive consolidated packages
- Complete customs declarations
- Final delivery to your location
5. Order Tracking
Tracking numbers activate within 3-4 days. We recommend 17Track (VPN compatible) or ParcelsApp (avoid VPN).
6. Alternate Address Suggestion
Providing a backup address increases reshipment success rates.
7. Expected Delivery
Most orders arrive in 12-20 business days. Contact us at [email protected] or via Telegram (t.me/medsbase1) for assistance.
8. Payment Redirection Explained
Our secure payment redirection complies with financial regulations for prescription-free medication sales. Your statement will show a discreet descriptor.
Quick Navigation
1. Introduction
2. One-Time Free Re-shipment
3. Shipping Methods and Timelines
4. Mail Forwarding Solutions
5. Order Tracking
6. Alternate Address Suggestion
7. Expected Delivery
8. Payment Redirection Explained